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General
These terms and conditions will apply to all transactions
placed online, by e-mail, telephone or by post with
www.easy-caraudio.co.uk. Please read carefully before
placing any order. All contracts shall be governed by and
construed in accordance with English Law and any dispute
between us will be resolved exclusively in the courts of
England and Wales. Nothing in these terms and conditions
will be deemed to affect your statutory rights.
'By using this site you are agreeing to these terms and
conditions'. All transactions with EPS South Limited will be
governed by these terms and conditions.
All references to the 'company', 'us' or 'we' will refer to
EPS South Limited. All references to the customer
shall mean the person or persons purchasing or agreeing to
purchase goods from the company. All references to the Web
Site shall include reference to all URL's owned by
EPS South Limited.
Prices
All prices are shown in pound sterling (£) and are inclusive
of UK VAT at the current rate unless clearly stated
otherwise. All prices are subject to change without prior
notice.
Orders
We are pleased to accept orders by either Online transaction
(secure server) or e-mail (unsecure). Please refer to our
latest catalogue or payment section for details. All credit
/ debit card transactions are subject to validation checks
and are authorised by the card issuer. We accept MasterCard,
Visa, Delta, Maestro and Solo. If the issuer of your card
refuses to authorise payment to us, we will not be liable
for any delay and / or non-delivery of your order. No orders
will be accepted or processed without a valid card payment
in the name of the registered cardholder.
Delivery
Items ordered will be delivered as soon as possible in
accordance with the requested delivery service. Charges for
the different delivery services can by obtained from our
Customer Service Department and are also listed within the
current main catalogue. All delivery charges are subject to
change without prior notice. Every effort is made to ensure
that delivery is made within the estimated time scales and a
maximum of thirty days. All goods are subject to
availability. In the event that we are unable to supply your
goods within thirty days, we will inform you immediately and
advise you of the expected delivery date. Outstanding orders
/ items can be cancelled at any time. In instances where
payment has already been made, (Post Orders with a cheque),
an alternative or refund in full for the item(s) concerned
will be given. In the event of any goods delivered by us
being damaged in transit, deficient of items shown on the
delivery note or failing to match the items ordered by you,
then such details must be notified by you to us within seven
working days of receipt. If we receive no such notification
the customer will be deemed to have accepted the items as
satisfactory. We cannot be held liable for any consequential
loss caused by late delivery or failure to deliver by the
company's appointed carrier. Liability in such cases is
limited to the value of those items, which are shown to have
not been received by the customer.
Returns and Exchanges
We want you to be entirely satisfied with every purchase
made from www.easy-caraudio.co.uk and strive to offer
you excellent quality, value and service at all times. If
you wish to return an item for exchange or you have decided
not to keep it, please contact us to obtain a returns number
and address details for the return. You can then send the goods
with the products original packaging and labeling within 28
days. We will exchange or refund the cost of the item(s)
where appropriate. All goods must be in a new and unused
condition together with a copy of your original receipt. If
you wish to return any item due to it being faulty, please
contact us with details of the fault. You will then be given
a returns number and address details for the return. We will
exchange the item or
refund the full cost including any delivery charges incurred
where appropriate. If you are in any doubt, please contact
our customer service department. We are here to help you. We
recommend that all items returned to us be sent recorded
delivery with insurance paid as a minimum. Your local Post
Office will be able to advise.
Products
Products are sold singly unless otherwise stated and are not
always available. Every effort is made to ensure the colours
depicted on the site match as closely as possible to those
of the actual product. Due to technical limitations, some
colours may vary.
Guarantee
All products offered are guaranteed for a period of twelve
months unless otherwise stated from the date of the original
invoice against failure to provide reasonable wear owing to
defective workmanship or materials. The guarantee excludes
faults caused by accident, neglect or misuse. In the event
of a warranty claim, please contact us with details of the fault
prior to returning the item so we may issue a returns number.
Please identify clearly the area or part that has failed.
All items must be returned in a clean, dry condition,
otherwise they may be returned to you without attention.
Further advice is available by contacting our Customer
Service Department during office hours.
Distance Selling Regulations
You have a right to cancel your order within seven working
days following the day after the date of delivery for any
unused items purchased through the catalogue or website
under the distance selling regulations for refund. This does
not apply to any perishable goods, unsealed software or item
personalised or made to your specification.
To cancel any item, you can e-mail or write to us
quoting your order number. You must take
reasonable care of the items, retain all original packaging
and must not use them. Goods must be returned to us within
seven days of your notice to cancel.
All goods are returned at your own expense unless the item
is deemed faulty or incorrect, where we will refund the cost
on receipt of the goods. Should you require your unwanted
goods to be collected, we will deduct the appointed couriers
direct costs from the refund given.
Providing the goods are received back in an unused condition
and in their original packaging with all accessories, you
will receive a refund within thirty days of your notice to
cancel.
Force Majeure
We will not be liable for non-performances of our
obligations caused or resulting from industrial disputes or
any other circumstances beyond the reasonable control of the
company such as Act of God, riots, civil commotion, flood,
fire and legislation. If by reason of such circumstances it
shall become impossible within a reasonable time for the
company to wholly or partly supply the items ordered then
the customer's liability will be limited to the value of the
items already supplied together with any associated delivery
charges.
Content
Any information displayed on our web site or other printed
matter by the company is not regarded to be authoritative or
certified as the best practice and is only considered to be
useful supplementary advice to other certified codes of
practice. All information on our web site is updated regularly.
Pricing and Print Errors
Prices and specifications are checked to the best of our
ability, and whilst every effort has been made to make them
accurate, no responsibility will be accepted for errors and
omissions. We reserve the right to alter our prices and
specifications without notice.
Ownership of Goods
All items supplied to the customer remain the property of
EPS South Limited until we have received final
payment of all sums owing in respect of those goods in full.
Complaints
Any complaint or compliment can be sent to our Customer
Service Department. We will endeavour to deal with your
complaint within five working days of receipt. In the event
where we cannot resolve your complaint immediately we will
advise a likely time scale to you and keep you informed of
any investigation.
Privacy Policy
This privacy policy covers EPS South Limited and
its Web sites.
You can browse our site(s) without disclosing any personal
data to us. Any links to third party web sites are covered
by the third parties privacy policies.
We do not automatically log personal data nor do we link
information automatically logged by other means with
personal data about specific individuals.
Cookies are placed / collected to monitor visits but not
used to store personal data.
We will collect and store information about you to allow us
to firstly, process and fulfill any order requirements and
secondly to provide you with the best possible service. We
will collect and store any personal data that you may
volunteer whilst using our services, e.g. (registration,
placing an order or requesting a catalogue). The information
key symbol is shown wherever we collect data in your browser
window. All information is collected lawfully and in
accordance with the Data Protection Act 1998.
We will use the data for our own marketing purposes,
including market research and to keep you up to date with
any offers or information regarding our stores or direct
sales channels.
The type of information that we will collect will include:
- Your title and name
- Known address
- Contact telephone numbers
- E-mail address
- Order and Payment details
Individuals registering their details or subscribing to the
newsletter online may do so on the understanding that they
are aware of the intended purpose for the collection of
data. They will be sent further information / communication
via email only.
Information about you will only be shared or transferred to
carefully selected companies with your consent.
Our website contains links to third party websites operating
their own terms and conditions and privacy policies. EPS South
Limited is not responsible for the policies of
any linked third party sites.
Security
We are fully committed to providing full security both
through our on-line and mail order service. We use secure
socket layer (SSL) technology to ensure that your details
are safe for all sales transactions with us. All information
you provide is fully encrypted so that third parties cannot
read it. (For Netscape click the 'security' icon on the tool
bar and check the SSL2 and SSL3 boxes. For Internet Explorer
go to view, menu, find 'Internet Options' click on
'Advanced' and check the SSL2 and SSL3 boxes. Your browser
will confirm that you are shopping in a secure environment
by showing a locked padlock icon or an image of a key in the
bar at the base of your screen.)
Access to information
We will strive to always hold accurate and up to date
information about you. You can gain access to information
that we may hold about you by writing to:
Data Protection Officer
EPS South Limited
9 Great Lawn
Ongar
Essex
CM5 0AA
We will provide you with a readable copy of any personal
data that we may hold about you, within thirty days of
receipt of your request. We will require proof of your
identity before releasing any data. We will provide the
information at a charge of £10.00 payable with your request.
In instances where you find information that we hold about
you to be inaccurate we will correct or delete it promptly.
We reserve the right to refuse to provide a copy of any
personal data held, but will give reasons for our refusal.
If you should have any queries regarding our privacy policy
or terms and conditions, please contact or write to our
Customer Service Department.
If you are currently receiving information from us and would
prefer not to, please click on the unsubscribe link placed
at the bottom of all our bulk emails to you.
EPS South Limited
9 Great Lawn
Ongar
Essex
CM5 0AA
01277 286132
Office Hours:
Our Customer Service Department operates from 9.30AM to
5:00PM Monday to Friday, (GMT, BST). Calls outside these
hours are handled by an answer service. All enquiries
will be forwarded to our Customer Service team who will
respond as soon as possible during the above hours.
Registered Address
EPS South Limited
9 Great Lawn
Ongar
Essex
CM5 0AA
01277286132
Registration number:
04049554
Copyright © 2007
The contents of this site and other publications from
EPS South Limited are owned or licensed to
EPS South Limited or are used with permission by
the owner. Reproduction strictly by permission only.
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